Shipping policy

Last Updated: 01/08/2026

Thank you for shopping with Sarza Organic. We aim to process and deliver your orders safely and on time.

1. Order Processing

  • Orders are generally processed within 1–3 business days after successful payment or order confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • You will receive order and shipping updates through the contact details provided during checkout.

2. Delivery Time

  • Standard delivery within India usually takes approximately 3–7 business days after dispatch.
  • Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.
  • Remote and rural locations may require additional delivery time.

3. Shipping Charges

We offer FREE SHIPPING on all orders of Rs.499 Or more within India. 

For orders below Rs.499 ,  A standard shipping charge of Rs.59 will apply.

The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number through email, SMS, or WhatsApp, where available. You can use the tracking information to check your shipment status.

5. Incorrect Address

Customers are responsible for providing the correct and complete delivery address, phone number, and other required information.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for any applicable re-shipping charges.

6. Delayed or Lost Orders

While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances outside our control.

If your order appears to be significantly delayed or lost, please contact us. We will coordinate with the courier partner and assist you as appropriate.

7. Damaged Package

If your package arrives visibly damaged, please take photographs or a video of the package and product and contact us as soon as possible.

For damaged, incorrect, or missing products, please refer to our Return & Refund Policy.

8. International Shipping

Currently, we ship to India only, unless otherwise stated on our website. International shipping availability may be introduced in the future.

9. Contact Us

Business Name: Sarza Organic
Email: Hello@sarzaorganic.com
Phone/WhatsApp: +91 9147742060 Business Address: Saltlake, kolkata-700064.

Note: Delivery timelines are estimates and are not guaranteed. Actual delivery time may vary depending on the destination and courier service