Refund policy

Return & Refund Policy

At Sarza Organic, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you.

1. Returns

Due to the hygienic and personal-care nature of our products, we generally do not accept returns or exchanges for products that have been opened or used.

Returns may be accepted in the following cases:

You received the wrong product.
The product arrived damaged or defective.
The package is missing an item.
The product received is significantly different from what was ordered.

2. Return Request

Please contact us within 48 hours of delivery with:

Your order number
Clear photos/videos of the product and packaging
A brief description of the issue

Our team will review your request and provide the next steps.

3. Refunds

If your return or refund request is approved, the refund will be processed after verification. The refund will be issued to your original payment method, subject to the applicable payment provider's processing time.

For Cash on Delivery (COD) orders, refunds may be processed through an available digital payment method after the required details are provided.

4. Non-Returnable Items

The following items are generally not eligible for return:

Products that have been opened or used
Products damaged due to improper use or storage
Products without original packaging
Products returned after the specified return-request period

5. Damaged Products

If your order arrives damaged, please take photographs or a video of the package and product before opening or immediately after delivery and contact us within 48 hours.